First of all, we advice all customer to contact our booking line before making any extra payment which asked by driver. Our staff would help you resolve the dispute.
in case you paid without contacting our booking center, please we must need payment proof / receipt to take action against the driver. payment proof is necessary to lodge a complaint.
if driver found overcharging customer without information booking center, we would refund 20% of the fare as compensation and driver will be suspended with immediate effect.
We have zero tolerance on any kind of abuse. driver would get suspended with immediate effect until he / she provide full statement to management. thereafter management will decides whether they allowed to work as driver or not after investigation of the situation.
**we follow same the policy for customer as well.
First Of All, We make sure such a situation does not arise on any circumstances.
We check following circumstances on delays on airport drop off :
1. if such a unfortunate situation happened due to customer leaving very short or exact journey time, then we take no responsibility as such.
2. If driver arrives on time at pick up address, and thereafter delay happens due any reasons, we take no responsibility as such.
3. if such a unfortunate situation happened due to driver being late at pick up address and our client missed flight, we take following very strict.
**we provide 100% discount on the current journey and we drop our client back to pick up address or hotel free of charge. NO QUESTIONS ASKED.
It is passenger responsibility to take care of their personal belongings. if you lost any belongings in our vehicle, please contact us on firstname.lastname@example.org only. login to your yolo account and fill our the form or we can send you form to fill out and you would need to attach photo ID proof for verification. our team will check and verify all information provided by you then arrange delivery to your requested address. delivery charge may apply. we will update you about charge once we verify your details.
You Can cancel your booking anytime but 1 hour before your booking time via login to dashboard or via calling our booking center on +44 0208 533 2000.
please note that if you cancelled booking less than 1 hrs from your booking time, we would charge cancellation fee. - See T&C
Cancellation Fee On Airport drop off : £20.00 + Admin Charge if any pre-paid
Cancellation Fee On Airport Pick Up : £50.00 + Admin Charge If Any pre-paid
We Do Not Tolerate Lateness from Our Driver at Any Circumstances, therefore, we advice them to reach at pick up location / near to pick up location (within 0.50 miles radios) 10 min before booking time and contact client or inform client of arrival via text or phone. if driver fails to do so, we take strict action as we value time not money.
if driver is late up to 15 min from booking time, we discount fare 10 % upon complain.
if driver is late up to 30 min from booking time, we discount fare 20 % upon complain.
if driver is late more than 30 min from booking time, we discount fare 50 % upon complain plus 1 warning point which can affect future work.
Once you submit Your Request, Our Automated System Would Search Availability On Requested Time and Accept / Reject your request. we do not charge you anything till this stage if prepaid journey.
once we accept your booking, we 100% guarantee the service at offered fare.
***we may refuse or delay your booking 1 hour before your booking time in unusual circumstance such as heavy snow, airport closure, riots on route, fraud prevention etc.
You Will Receive Email / SMS with all necessary details Once Driver / Sub-Contractor Assigned To Your Booking. you can also contact us via email email@example.com or call us on +44 0208 533 2000 in case you need further assistance.
We take each complaint very seriously and aim to respond within 48 hrs. you can complaint via email at firstname.lastname@example.org.
**please note that we generally do not handle any complaint via phone. if you have any difficulty, please feel free to contact our assistant line, they will guide you through fill out complaint. - please call +44 0207 533 2000 for assistance.
You Can Pay via 2 Modes as Below : please select your payment option at the time of booking.
1. Pay Cash To Driver (if admin allowed)
2. Pay Via Stripe Payment Gateway (Additional Fee - T/P Fee : 3.50% Charge Applicable)
**Please Note : T/P Fee are Non-Refundable In Any Circumstances.
Yes we do allow Domestic Pets Only. Customer must pre-notify at time of the booking and select Pet Friendly Service as additional services. if customer bring pet without pre-notifying, Our Driver may refuse job and cancelation fee may apply. customer advices to select PET FRIENDLLY at the time of the booking & Select or type pet type such cat, dog etc.
Standard Airport Pickup Service means - driver will meet customer in express pick up point when customer is ready to go. we charge set fee for that and driver do not wait or meet in arrival hall when it is booked as standard airport pick up. - Customer advised to Contact Driver after they lands.
Executive Airport Pickup Service means - Driver will Park vehicle ((after flight lands)) & wait for customer in Arrival Hall with Name Board (if required). Customer Pays Set fee for executive airport pickup.